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Hedgehog and the Log: Pam Fong Hedgehog and the Log
Pam Fong
R397 R322 Discovery Miles 3 220 Save R75 (19%) Ships in 9 - 15 working days

Hedgehog loves his new home. But even before he can set foot inside, his house is destroyed. No matter how much he cries, yells, complains, worries, or even feels sorry for himself, Hedgehog is powerless to change the situation. It isn’t until he learns to see things differently that Hedgehog turns his obstacle into an opportunity.   With its tender, openhearted text and beautifully rendered illustrations, Hedgehog and the Log is about acceptance, perseverance, and, most of all, hope.

Next Stop - (A Graphic Novel): Debbie Fong Next Stop - (A Graphic Novel)
Debbie Fong
R817 Discovery Miles 8 170 Ships in 10 - 15 working days
Lamenting Racism Leader's Guide - A Christian Response to Racial Injustice (Paperback): Rob Muthiah Lamenting Racism Leader's Guide - A Christian Response to Racial Injustice (Paperback)
Rob Muthiah; Contributions by Abigail Gaines, Dave Johnson, Tamala Kelly, Brian Lugioyo, …
R411 R329 Discovery Miles 3 290 Save R82 (20%) Ships in 10 - 15 working days
Ohio's Troy vs. Piqua Football Rivalry: - The Battle on the Miami (Paperback): David Fong Ohio's Troy vs. Piqua Football Rivalry: - The Battle on the Miami (Paperback)
David Fong
R586 R485 Discovery Miles 4 850 Save R101 (17%) Ships in 10 - 15 working days
Lamenting Racism Participant Journal - A Christian Response to Racial Injustice (Paperback): Rob Muthiah Lamenting Racism Participant Journal - A Christian Response to Racial Injustice (Paperback)
Rob Muthiah; Contributions by Abigail Gaines, Dave Johnson, Tamala Kelly, Brian Lugioyo, …
R293 R235 Discovery Miles 2 350 Save R58 (20%) Ships in 10 - 15 working days
Lonely Planet Experience Japan (Paperback): Lonely Planet, Winnie Tan, Lucy Dayman, Tom Fay, Todd Fong, Rebecca Milner, Edward... Lonely Planet Experience Japan (Paperback)
Lonely Planet, Winnie Tan, Lucy Dayman, Tom Fay, Todd Fong, …
R524 R426 Discovery Miles 4 260 Save R98 (19%) Ships in 9 - 15 working days

Lonely Planet's Experience Japan travel guide reveals exciting new ways to explore this iconic destination with one-of-a-kind adventures at every turn. See ancient rituals in beautiful temples, find zen at a traditional tea ceremony, celebrate Tokyo's vibrant pop culture - using our local experts and planning tools to create your own unique trip. Inside Lonely Planet's Experience Japan: Local experts share their love for the real Japan, offering fresh perspectives into the country's traditions, values and modern trends to make your travel experience even more meaningful In the know tips to help you build on your experiences when visiting well-known sights and landmarks Fun insights that will pique your curiosity and take you to the heart of the place - follow in the footsteps of pilgrims to see the three Grand Shrines of Kumano; devour bowls of hearty ramen and thick saucy udon in Downtown Osaka; surf, swim and dive in Okinawa's crystal blue waters Insider scoop on the best festivals, secret hangouts, hidden locations, tantalising local food scene and photo-worthy views Handy seasonal trip planner to guide you on where to go, when to travel and what to pack Practical information on money, getting around, unique and local ways to stay, and responsible travel Comprehensive selection of maps throughout and beautiful full-colour photography to inspire you as you plan your unforgettable journey Covers Tokyo, Fuji Five Lakes, Central Japan Alps, Kyoto & Nara, Osaka, Kii Peninsula, Hiroshima & Western Honshu, Kyushu, Hokkaido, Okinawa & the Southwest Islands Lonely Planet's Experience Japan is an essential travel guide for all explorers looking to immerse themselves in the Japanese way of life. Each book within the Experience series contains handy trip building tools so that you can take your pick of the must-see attractions and activities as suggested by our local experts - and create your own dream travel itinerary to get away from the everyday. Unlock even more travel secrets using the QR codes throughout each guide and discover story-worthy travel moments that you'll never forget. About Lonely Planet: Lonely Planet, a Red Ventures Company, is the world's number one travel guidebook brand. Providing both inspiring and trustworthy information for every kind of traveller since 1973, Lonely Planet reaches hundreds of millions of travellers each year online and in print and helps them unlock amazing experiences. Visit us at lonelyplanet.com and join our community of followers on Facebook (facebook.com/lonelyplanet), Twitter (@lonelyplanet), Instagram (instagram.com/lonelyplanet), and TikTok (@lonelyplanet). "...these new Experience guides from Lonely Planet are irresistibly attractive." - The Washington Post Book Club 'Lonely Planet. It's on everyone's bookshelves; it's in every traveller's hands. It's on mobile phones. It's on the Internet. It's everywhere, and it's telling entire generations of people how to travel the world.' - Fairfax Media (Australia)

Lonely Planet Pocket Paris (Paperback, 8th edition): Lonely Planet, Ashley Parsons, Jean-Bernard Carillet, Fabienne Fong Yan,... Lonely Planet Pocket Paris (Paperback, 8th edition)
Lonely Planet, Ashley Parsons, Jean-Bernard Carillet, Fabienne Fong Yan, Catherine Le Nevez
R252 R206 Discovery Miles 2 060 Save R46 (18%) Ships in 9 - 15 working days

Lonely Planet's Pocket Paris is your guide to the city's best experiences and local life - neighbourhood by neighbourhood. Wonder at the city's museums and architecture, stroll through the Pere Lachaise and dine on rich French cuisine; all with your trusted travel companion. Uncover the best of Paris and make the most of your trip! Inside Lonely Planet's Pocket Paris: Full-colour maps and travel photography throughout Highlights and itineraries help you tailor a trip to your personal needs and interests Insider tips to save time and money and get around like a local, avoiding crowds and trouble spots Essential info at your fingertips - hours of operation, phone numbers, websites, transit tips, prices Honest reviews for all budgets - eating, sightseeing, going out, shopping, hidden gems that most guidebooks miss Convenient pull-out Paris map (included in print version), plus over 8 colour neighbourhood maps User-friendly layout with helpful icons, and organised by neighbourhood to help you pick the best spots to spend your time Covers Eiffel Tower and Les Invalides, Arc de Triomphe and the Champs-Elysees, Louvre, Tuileries and Opera, Sacre-Coeur and Montmartre, Centre Pompidou and Le Marais, Notre Dame and the Islands, The Latin Quarter, Musee d'Orsay and St Germain des Pres and more The Perfect Choice: Lonely Planet's Pocket Paris, an easy-to-use guide filled with top experiences - neighbourhood by neighbourhood - that literally fits in your pocket. Make the most of a quick trip to Paris with trusted travel advice to get you straight to the heart of the city.   Looking for a comprehensive guide that recommends both popular and offbeat experiences, and extensively covers all of Paris's neighbourhoods? Check out Lonely Planet's Paris city guide and Experience Paris guide. Looking for more extensive coverage? Check out Lonely Planet's France guide for a comprehensive look at all that the country has to offer.   About Lonely Planet: Lonely Planet is a leading travel media company, providing both inspiring and trustworthy information for every kind of traveller since 1973. Over the past four decades, we've printed over 145 million guidebooks and phrasebooks for 120 languages, and grown a dedicated, passionate global community of travellers. You'll also find our content online, and in mobile apps, videos, 14 languages, armchair and lifestyle books, ebooks, and more, enabling you to explore every day. 'Lonely Planet guides are, quite simply, like no other.' New York Times 'Lonely Planet. It's on everyone's bookshelves; it's in every traveller's hands. It's on mobile phones. It's on the Internet. It's everywhere, and it's telling entire generations of people how to travel the world.' Fairfax Media (Australia)

Yiquan and the Nature of Energy (Paperback, Revised and Updated ed.): Fong Ha Yiquan and the Nature of Energy (Paperback, Revised and Updated ed.)
Fong Ha
R467 Discovery Miles 4 670 Ships in 10 - 15 working days
Ning and the Night Spirits (Hardcover): Adriena Fong Ning and the Night Spirits (Hardcover)
Adriena Fong; Illustrated by Adriena Fong
R337 Discovery Miles 3 370 Ships in 12 - 17 working days

Ning has always heard tales of the night spirits that used to terrorise the little village where he lives. So, each night, he helps his parents light bright orange lanterns to frighten them away. Secretly, he wonders if they're really as bad as everyone says - but is much too shy to ask anyone. But when Ning finds himself in the forest by night, he meets a creature who introduces him to the spirits' secret world and he discovers that all is not as it seems...A beautiful and magical story about confronting fears, confidence and a little boy who finds his voice.

Flavors Under the Big Sky - Recipes and Stories from Yellowstone Public Radio and Beyond (Paperback): Stella Fong Flavors Under the Big Sky - Recipes and Stories from Yellowstone Public Radio and Beyond (Paperback)
Stella Fong; Photographs by Lynn Donaldson-Vermill; Foreword by Chuck Schommer
R768 R648 Discovery Miles 6 480 Save R120 (16%) Ships in 10 - 15 working days
Chinese Dress in Detail (Victoria and Albert Museum): Sau Fong Chan Chinese Dress in Detail (Victoria and Albert Museum)
Sau Fong Chan
R718 Discovery Miles 7 180 Ships in 12 - 17 working days

A head-to-toe exploration of Chinese dress through sumptuous, detailed photography of some of the most fascinating historic and contemporary pieces in the V&A’s outstanding collection. Chinese Dress in Detail reveals the beauty and variety of Chinese dress for women, men and children, both historically and geographically, showcasing the intricacy of decorative embroidery and rich use of materials and weaving and dyeing techniques. The reader is granted a unique opportunity to examine historical clothing that is often too fragile to display, from quivering hair ornaments, stunning silk jackets and coats, festive robes and pleated skirts, to pieces embellished with rare materials such as peacock-feather threads or created through unique craft skills, as well as handpicked contemporary designs. A general introduction provides an essential overview of the history of Chinese dress, plotting key developments in style, design and mode of dress, and the traditional importance of clothing as social signifier, followed by eight thematic chapters that examine Chinese dress in exquisite detail from head to toe. Each garment is accompanied by a short text and detail photography; front-and-back line drawings are provided for key items. An extraordinary exploration of the splendour and complexity of Chinese garments and accessories, Chinese Dress in Detail will delight all followers of fashion, costume and textiles.

Export Dependence versus the New Protectionism - Constraints on Trade Policy in the Industrial World (Hardcover): Glenn Randall... Export Dependence versus the New Protectionism - Constraints on Trade Policy in the Industrial World (Hardcover)
Glenn Randall Fong
R3,685 Discovery Miles 36 850 Ships in 12 - 17 working days

In an international political economy characterised both by constancy and change, this study, first published in 1996, links together one seemingly incongruous continuity in international trade relations with an increasingly dramatic development in the economies of industrial countries. On the one hand, industrialised countries have become progressively dependent upon one another. On the other hand, the liberal international trade regime has yet to falter. These two points are tied together by seeking to explain the maintenance of liberal trade relations in terms of the mutual economic dependence of industrial countries. In particular, the study examines what may be a fundamental constraint on trade protectionism today: the reliance of industrialised countries on external trade relations, and especially on markets within the industrial world.

Next Stop - (A Graphic Novel): Debbie Fong Next Stop - (A Graphic Novel)
Debbie Fong
R374 R287 Discovery Miles 2 870 Save R87 (23%) Ships in 12 - 17 working days
Lonely Planet Experience Paris (Paperback): Lonely Planet, Catherine Le Nevez, Jean-Bernard Carillet, Eileen Cho, Fabienne Fong... Lonely Planet Experience Paris (Paperback)
Lonely Planet, Catherine Le Nevez, Jean-Bernard Carillet, Eileen Cho, Fabienne Fong Yan, …
R521 R422 Discovery Miles 4 220 Save R99 (19%) Ships in 9 - 15 working days

Lonely Planet's Experience Paris travel guide reveals exciting new ways to explore this iconic destination with one-of-a-kind adventures at every turn. Listen to jazz at the intimate Bab-llo club, devour fresh cheese from Marche d'Aligre, picnic in an idyllic hidden garden - using our local experts and planning tools to create your own unique trip. Inside Lonely Planet's Experience Paris: - Local experts share their love for the real Paris, offering fresh perspectives into the city's traditions, values and modern trends to make your travel experience even more meaningful - In the know tips to help you build on your experiences when visiting well-known sights and landmarks - Fun insights that will pique your curiosity and take you to the heart of the place - visit iconic cafes frequented by Picasso and Hemingway in St-Germain-des-Pres; discover Paris' oldest buildings in Le Marais, one of the city's trendiest neighbourhoods; slurp sublime oysters around rue Montorgueil - Experience the perfect day with our local writers who share their ideal itinerary from morning to afternoon and night - Insider scoop on the best festivals, secret hangouts, hidden locations, tantalising local food scene and photo-worthy views - Handy seasonal trip planner to guide you on where to go, when to travel and what to pack - Easy day trip building tools so you can escape to exciting nearby destinations that feel worlds apart - Practical information on money, getting around, unique and local ways to stay, and responsible travel - Comprehensive selection of maps throughout and beautiful full-colour photography to inspire you as you plan your unforgettable journey -Covers Eiffel Tower & Western Paris, Champs-Elysees & Grands Boulevards, The Louvre & Les Halles, Montmartre & Northern Paris, La Goutte d'Or, Le Marais, Menilmontant & Belleville, Bastille & Eastern Paris, The Islands, A Day on the Seine, The Latin Quarter, St-Germain & Les Invalides, Montparnasse & Southern Paris Lonely Planet's Experience Paris is an essential travel guide for all explorers looking to immerse themselves in the city's culture. Each book within the Experience series contains handy trip building tools so that you can take your pick of the must-see attractions and activities as suggested by our local experts - and create your own dream travel itinerary to get away from the everyday. Unlock even more travel secrets using the QR codes throughout each guide and discover story-worthy travel moments that you'll never forget. About Lonely Planet: Lonely Planet, a Red Ventures Company, is the world's number one travel guidebook brand. Providing both inspiring and trustworthy information for every kind of traveller since 1973, Lonely Planet reaches hundreds of millions of travellers each year online and in print and helps them unlock amazing experiences. Visit us at lonelyplanet.com and join our community of followers on Facebook (facebook.com/lonelyplanet), Twitter (@lonelyplanet), Instagram (instagram.com/lonelyplanet), and TikTok (@lonelyplanet). "...these new Experience guides from Lonely Planet are irresistibly attractive." - The Washington Post Book Club "Lonely Planet. It's on everyone's bookshelves; it's in every traveller's hands. It's on mobile phones. It's on the Internet. It's everywhere, and it's telling entire generations of people how to travel the world." - Fairfax Media (Australia)

Media, Identity, and Struggle in Twenty-First-Century China (Hardcover): Rachel Murphy, Vanessa L. Fong Media, Identity, and Struggle in Twenty-First-Century China (Hardcover)
Rachel Murphy, Vanessa L. Fong
R2,644 Discovery Miles 26 440 Ships in 12 - 17 working days

How are different groups of people such as sex workers, migrant workers, rural cadres and homosexuals represented in China's media? How accurately do representations created by the media reflect the lived experiences of Chinese people? Do Chinese people accept the representations and messages disseminated by the media? Can they use the media to portray their own interests? How are media practices in China changing? Have new technologies and increased access to international media opened up new spaces for struggle in China? The essays in this volume address these questions by using a combination of ethnography and textual analysis and by exploring representation in and usage of a range of media including instant messaging, the internet, television, films, magazines and newspapers. The essays highlight highlights the richness, diversity, and sometimes contradictory tendencies of the meanings and consequences of media representations in China. The volume cautions against approaches that take the representations created by the media in China at face value and against oversimplified assumptions about the motivations and agency of players in the complex struggles that occur between the media, the Chinese state, and Chinese citizens.

The Massively Multiplayer World of Ghosts, Volume 1, Volume 1 - The King of Cheating (Paperback): Oscar Fong, Frederick L.... The Massively Multiplayer World of Ghosts, Volume 1, Volume 1 - The King of Cheating (Paperback)
Oscar Fong, Frederick L. Jones, Saturday Am
R245 Discovery Miles 2 450 Ships in 12 - 17 working days

To discover what happened to his long-lost mother, unassuming teenager Nilay Rao must step into a new world, the Massively Multiplayer World of Ghosts. Coasting through life without ever spending much effort or committing to anything has made many people think less of Nilay Rao. The teenager is relatively unassuming, as he's not the most popular student, nor the hardest working. The kids call him "Nil," suggesting that he's a loser. But he has another name, the "biggest cheat," which he's earned from using cheat codes and hacks in everything from games to grades. But that all will change when Nilay receives a mysterious device from his long-lost mother, Dia. Curious about the device, Nilay unwittingly creates his own "video game" avatar that he names Vyper Neo, which causes him more stress than he could imagine. The little orange character has his own personality and gets Nilay and his father into all sorts of trouble. That's not all-the device itself belongs to a super-secret group of people who can summon similar video game avatars called Ghosts to battle over money, territory, and power. Now that Nilay has it, he has officially become a "player" like them who can summon his own Ghost in Vyper Neo-and that's made other players very angry. Can this lackluster teenager survive long enough to learn where his mother is and why she sent this device? Vyper Neo and his only human buddy, Chess, have his back, but taking on this massive new world won't be easy. Like it or not, Nilay is going to have to play this game to win! The Massively Multiplayer World of Ghosts is rated T for Teen, recommended for ages 13 and up. Saturday AM, the world's most diverse manga-inspired comics, are now presented in a new format! Introducing Saturday AM TANKS, the new graphic novel format similar to Japanese Tankobons where we collect the global heroes and artists of Saturday AM. These handsome volumes have select color pages, revised artwork, and innovative post-credit scenes that help bring new life to our popular BIPOC, LGBTQ, and/or culturally diverse characters. Join in even more adventures with the other action-packed Saturday AM TANKS series:Apple Black, Clock Striker, Gunhild, Hammer, Henshin!, Oblivion Rouge, Saigami, Soul Beat, Titan King, Underground, and Yellow Stringer.

The Changing Landscape for Electronic Resources - Content, Access, Delivery, and Legal Issues (Hardcover): Yem S Fong, Suzanne... The Changing Landscape for Electronic Resources - Content, Access, Delivery, and Legal Issues (Hardcover)
Yem S Fong, Suzanne M Ward
R1,648 R1,202 Discovery Miles 12 020 Save R446 (27%) Ships in 12 - 17 working days

Keep up-to-date with the latest in innovative electronic information services! The Changing Landscape for Electronic Resources: Content, Access, Delivery, and Legal Issues focuses on the effects and challenges of providing electronic resources for libraries. The authors are librarians and other professionals with practical experience in current issues and developing trends. With this book, you will learn about technical, legal, and resource sharing developments that will contribute to the future distribution of global information in libraries. This book shows how libraries using electronic resources can reduce costs and save transaction time for large and small public libraries as well as academic libraries. It also reveals recent initiatives related to open source software and core standards for resource sharing and interlibrary loal, such as the Bath profile and the NISO Circulation Interchange Protocol (NCIP). Special features of this timely book include figures, diagrams, references, and Web sites. This book contains the wisdom and experience of professionals applying electronic resources to: interlibrary loan systems copyright and licensing open source software international data standards scholarly publishing The Changing Landscape for Electronic Resources will help you avoid many of the potential pitfalls of managing electronic content in the evolving modern library. This book will help you prepare for a future in which electronic access improves the range, speed, and quantity of cost-effective information services for patrons and resource-sharing partners.

Medical Cytogenetics (Hardcover): Mark Hon Fong L. Medical Cytogenetics (Hardcover)
Mark Hon Fong L.
R4,666 Discovery Miles 46 660 Ships in 12 - 17 working days

The only monograph on cytogenetics for the pathologist, this up-to-the-minute reference/text contains the most up-to-date research findings on many important topics in medical genetics-notably FISH (fluorescent in situ hybridation)-based molecular cytogenetic technologies and spectral karyotyping. An excellent resource for cytogeneticists preparing for the certifying examination in Clinical Cytogenetics offered by the American Board of Medical Genetics (ABMG). Written by nearly 30 distinguished international contributors, Medical Cytogenetics -covers the history of the field, tissue culturing and staining techniques, and clinical applications of FISH, as well as other methods for genetic studies and chromosomal analysis -supplies numerous examples and case reports -examines reproductive dysfunctions such as in-utero abnormalities, male infertility, and failure to conceive -investigates chromosomal abnormalities associated with myeloid hematopoietic disorders, lymphoid neoplasms, and solid tumors such as those associated with breast cancer -reviews means of obtaining accreditation or licenses, use of external peer reviews and voluntary inspections, proficiency testing, and regulatory oversight -and more! Thoroughly referenced with over 1800 bibliographic citations, and supplemented with a useful glossary, a large number of practice questions, and over 40 color photographs, Medical Cytogenetics is a pragmatic, hands-on reference for pathologists, geneticists, cytogenetic technologists, molecular and cell biologists, clinical and medical oncologists, hematologists, neurologists, pediatricians, endocrinologists, obstetricians, gynecologists, and primary care physicians, and an exceptionaltext for upper-level undergraduate, graduate, and medical students in these disciplines.

Healthcare Data Analytics and Management (Paperback): Nilanjan Dey, Amira Ashour, Simon James Fong, Chintan Bhatt Healthcare Data Analytics and Management (Paperback)
Nilanjan Dey, Amira Ashour, Simon James Fong, Chintan Bhatt
R4,601 R4,208 Discovery Miles 42 080 Save R393 (9%) Ships in 12 - 17 working days

Healthcare Data Analytics and Management help readers disseminate cutting-edge research that delivers insights into the analytic tools, opportunities, novel strategies, techniques and challenges for handling big data, data analytics and management in healthcare. As the rapidly expanding and heterogeneous nature of healthcare data poses challenges for big data analytics, this book targets researchers and bioengineers from areas of machine learning, data mining, data management, and healthcare providers, along with clinical researchers and physicians who are interested in the management and analysis of healthcare data.

Interlibrary Loan/Document Delivery and Customer Satisfaction - Strategies for Redesigning Services (Hardcover): Pat L.... Interlibrary Loan/Document Delivery and Customer Satisfaction - Strategies for Redesigning Services (Hardcover)
Pat L. Weaver-Meyers, Wilbur A. Stolt, Yem S Fong
R4,002 Discovery Miles 40 020 Ships in 12 - 17 working days

This book contains the results of the first and only multi-institution study of interlibrary loan and document delivery customer satisfaction among academic library patrons. By examining customer perceptions and ILL/DD activities, Interlibrary Loan/Document Delivery and Customer Satisfaction: Strategies for Redesigning Services allows library administrators and managers to better understand service needs and shows them where to best allocate resources. The volume includes current reports on workload and staffing in ILL, analysis of current ILL statistical software packages, reports of on-site software development, and suggestions for the future of ILL/DD services. As ILL and DD are the fastest growing services in academic libraries, having a tool that provides so much comparative data on service quality, efficiency, and effectiveness is crucial for librarians in search of solutions to an array of ILL/DD problems.Interlibrary Loan/Document Delivery and Customer Satisfaction is a valuable resource for academic librarians, public and special librarians struggling with ILL/DD issues, DD providers (commercial or otherwise), and students in the field of library and information studies. Readers become immersed in the issues as this book: describes the development of local software to reduce the tedious tasks involved in request fulfillment, freeing office personnel to tackle more difficult requests analyzes how important delivery speed is to academic ILL/DD requestors and suggests when investing additional resources in improving delivery speed may be a waste of money provides comparative data on how many requests can be processed by the typical ILL office staff member debunks some long-held assumptions about delivery speed sets guidelines for efficiency and effectiveness proposes two strategies for redesigning ILL services to incorporate new developments in technology and innovative approaches toward long-standing, traditional servicesInterlibrary Loan/Document Delivery and Customer Satisfaction is useful not only to administrators interested in redesigning ILL and DD, but also to other libraries interested in comparing the speed and effectiveness of their service with some positively evaluated services provided by high-volume libraries. The software review helps providers implement the best choice of software for their offices and provides in-depth discussions about the strategies needed to further develop one's own software to reduce workload. At a time when the tenets of Total Quality Management and customer satisfaction are the focus of many managers, interlibrary loan and document delivery are transforming from peripheral services to primary services in the academic library. Interlibrary Loan/Document Delivery and Customer Satisfaction reflects the convergence of these trends and provides a great snapshot of services provided by a representative group of academic libraries.

Interlibrary Loan/Document Delivery and Customer Satisfaction - Strategies for Redesigning Services (Paperback): Pat L.... Interlibrary Loan/Document Delivery and Customer Satisfaction - Strategies for Redesigning Services (Paperback)
Pat L. Weaver-Meyers, Wilbur A. Stolt, Yem S Fong
R1,172 Discovery Miles 11 720 Ships in 12 - 17 working days

This book contains the results of the first and only multi-institution study of interlibrary loan and document delivery customer satisfaction among academic library patrons. By examining customer perceptions and ILL/DD activities, Interlibrary Loan/Document Delivery and Customer Satisfaction: Strategies for Redesigning Services allows library administrators and managers to better understand service needs and shows them where to best allocate resources. The volume includes current reports on workload and staffing in ILL, analysis of current ILL statistical software packages, reports of on-site software development, and suggestions for the future of ILL/DD services. As ILL and DD are the fastest growing services in academic libraries, having a tool that provides so much comparative data on service quality, efficiency, and effectiveness is crucial for librarians in search of solutions to an array of ILL/DD problems. Interlibrary Loan/Document Delivery and Customer Satisfaction is a valuable resource for academic librarians, public and special librarians struggling with ILL/DD issues, DD providers (commercial or otherwise), and students in the field of library and information studies.Readers become immersed in the issues as this book: describes the development of local software to reduce the tedious tasks involved in request fulfillment, freeing office personnel to tackle more difficult requests analyzes how important delivery speed is to academic ILL/DD requestors and suggests when investing additional resources in improving delivery speed may be a waste of money provides comparative data on how many requests can be processed by the typical ILL office staff member debunks some long-held assumptions about delivery speed sets guidelines for efficiency and effectiveness proposes two strategies for redesigning ILL services to incorporate new developments in technology and innovative approaches toward long-standing, traditional services Interlibrary Loan/Document Delivery and Customer Satisfaction is useful not only to administrators interested in redesigning ILL and DD, but also to other libraries interested in comparing the speed and effectiveness of their service with some positively evaluated services provided by high-volume libraries.The software review helps providers implement the best choice of software for their offices and provides in-depth discussions about the strategies needed to further develop one's own software to reduce workload. At a time when the tenets of Total Quality Management and customer satisfaction are the focus of many managers, interlibrary loan and document delivery are transforming from peripheral services to primary services in the academic library. Interlibrary Loan/Document Delivery and Customer Satisfaction reflects the convergence of these trends and provides a great snapshot of services provided by a representative group of academic libraries.

One Child - Life, Love and Parenthood in Modern China (Paperback): Mei Fong One Child - Life, Love and Parenthood in Modern China (Paperback)
Mei Fong 1
R314 R256 Discovery Miles 2 560 Save R58 (18%) Ships in 9 - 15 working days

Tang Shuxiu and her husband are on an 800-mile train journey from Beijing to Shifang, where they believe their only child has perished in a recent earthquake. Three days after the event, Tang is too dehydrated to cry. Liu Ting becomes a national hero when he brings his mother to college, a celebration of filial piety in a nation that now legally compels adult children to visit their elderly parents. Tian Qingeng and his parents are deeply in debt. They have bought an apartment they hope will improve his eligibility in a nation that has 30 million bachelors, or 'bare branches'. Pulitzer Prize-winning journalist Mei Fong has spent eight years documenting the effects of the one-child policy across all of Chinese society. In this critically acclaimed account, she weaves together personal stories, history and politics to produce an extraordinary, evocative investigation into how the policy has changed China and why the repercussions will be felt across the world for decades to come.

Next Stop - (A Graphic Novel): Debbie Fong Next Stop - (A Graphic Novel)
Debbie Fong
R452 Discovery Miles 4 520 Ships in 12 - 17 working days
Systems Thinking and Sustainable Healthcare Delivery (Hardcover): Ben Y.F. Fong Systems Thinking and Sustainable Healthcare Delivery (Hardcover)
Ben Y.F. Fong
R1,438 Discovery Miles 14 380 Ships in 9 - 15 working days

The Sustainable Development Goal 3 seeks to ensure health and well-being for all at every stage of life. This book discusses how to strengthen our healthcare systems and ensure sustainable community healthcare delivery by using systems thinking, an approach to understanding complex interactions of individual system elements in nature. Financing and manpower planning are integral processes to achieve health for all in the world. Adopting the Framework for Action of the World Health Organization for Strengthening Health Systems to Improve Health Outcomes, this book reviews and discusses, illustrated by case examples, the building blocks of healthcare systems, namely financing, human resources, management strategies and leadership and governance in the context of accessibility, coverage, quality and safety of community health services to achieve selected targets in SDG 3 in the context of global health. This book will be of interest to those who are researching sustainable healthcare systems, as well as policymakers and healthcare professionals.

Sustainable Development Goal 3 - Health and Well-being of Ageing in Hong Kong: Ben Y.F. Fong, Vincent T. S. Law Sustainable Development Goal 3 - Health and Well-being of Ageing in Hong Kong
Ben Y.F. Fong, Vincent T. S. Law
R675 Discovery Miles 6 750 Ships in 12 - 17 working days

Sustainable Development Goals (SDGs) aim to develop a better and sustainable future for the world, and the goals are part of an action plan to address poverty, hunger, health, gender equity and various pressing world issues. One of these goals looks at health and wellness. Ageing populations have become a crucial issue worldwide, and this short monograph explores ageing and how the consequences of an ageing population may affect our healthcare system through a case study on Hong Kong’s population. The book looks at several critical health issues related to ageing. The elderly, particularly those with low socio-economic status, rely more on acute-centric care rather than primary care. The book suggests that secondary care service may only be effective to a limited extent as a healthcare measure and an optimum healthcare system should be one that focuses on primary care. The authors put forth a compelling argument for disease prevention and screening schemes and explain how they are more cost-effective and beneficial to society and the system. This thoughtful book will provide beneficial insights into the relationship of ageing and Sustainable Development Goals in the context of health and wellness for policymakers and healthcare professionals. The Open Access version of this book, available at http://www.taylorfrancis.com, has been made available under a Creative Commons Attribution-Non Commercial-No Derivatives 4.0 license.

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